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Bosch certified as Help Desk manager
6 December 2005

Frank Bosch

CONGRATULATIONS TO PC Technician Frank Bosch of the college IT Department. Bosch trained in late October in San Diego, CA, and successfully passed a test with 96 percent accuracy to become a certified HELP DESK manager. The certification agency, Integreo, formerly STI Knowledge, taught everything from hiring practices and teaching the adult learner, to budgeting and implementing Service Level Agreements. Frank is to receive a certificate and plaque bearing the help desk logo. He can't wait to put the image on his business cards and e-mail signature.


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